Refund policy
When and how we refund.
Eligible refunds
- Damaged or missing items reported within 48 hours of delivery
- Unopened, sealed items returned within 14 days of delivery
- Orders cancelled before they ship
Not eligible
- Opened or unsealed vials
- Items returned after 14 days
- Shipping charges on returns that are not our error
How to request a refund
Email support with your order number and, for damaged items, photographs. We reply within one business day with the next step. Approved refunds are returned to the original payment method within 5 to 10 business days.