Shipping and returns
How orders leave our facility and what to do if something arrives wrong.
Processing
Orders placed before 2 pm Arizona time on a business day ship the same day. Orders placed later, or on weekends, ship the next business day.
Shipping methods and cost
- Standard shipping (2 to 5 business days): $9.95
- Free standard shipping on orders over $200
- We ship within the United States only
Packaging
Vials are sealed and shipped in protective packaging. Temperature-sensitive items are packed with a cold pack where required.
Damaged or missing items
Photograph the parcel and contents and email us within 48 hours of delivery with your order number. We replace or refund damaged and missing items.
Returns
Because our products are research materials in sealed vials, we cannot accept returns of opened or unsealed items. Unopened items in original packaging can be returned within 14 days of delivery for a refund of the product price. See the refund policy for details.